Frequently Asked Questions

I AM NOT A PATIENT (YET)

The first step is registering yourself at the municipality, so you get a BSN number. Those working in the Netherlands are then obligated to take out public health insurance (basisverzekering). You must arrange this within 4 months and it will be backdated to the day of your arrival. For more information about the public health insurance, please go to this page.

If you are an international student without a paid internship or job, you do not qualify for this Basisverzekering. You can either keep using your European Health Insurance Card, or take out private insurance such as InsureToStudy.

The practice is open for new registrations. You are eligible if:

– You live in our care area, and;
– You have a Dutch “Basisverzekering” insurance OR one of the following: InsureToStudy, OOM GHU/NNAM, ONVZ Health.

If you are unsure if you are eligible to register, you can e-mail us your zipcode and insurance company. We do not make exceptions, please do not ask.

Note: This means AON student insurance and OOM SIN are not accepted.

To register, please visit our Registrations page.

If you are having trouble finding a GP but you do have mandatory Dutch health insurance (Basisverzekering) you can contact your insurer to help you find a GP.

If you do not have the Basisverzekering you will have a hard time registering anywhere. You can get general practitioner care at our partner International Health Centre Rotterdam. They will see you as a casual patient (non-registered patient).

You are free to choose any pharmacy you want.

Pharmacies in the city centre:

Apotheek Lagaay – Westblaak
Apotheek Lagaay – Westblaak

BENU Apotheek Spanhoff
Apotheek Ramleh
BENU Apotheek Erasmus 
BENU Apotheek Wester in Rotterdam

You can register online via their website. Please remember to inform us if you switch pharmacies.

If it is urgent, you can call any practice nearby. If they think it’s urgent, they have duty of care.

If it is not urgent, you can get general practitioner care at our partner International Health Centre Rotterdam. They will see you as a casual patient (non-registered patient).

I AM A PATIENT

Intake with the GP: You do not need to book a doctor’s appointment just for an intake. Your first-ever appointment can serve as an intake at the same time, contact us by phone or e-mail to  make it a double (20-minute) appointment.

Intake about the healthcare system and our practice: Tirzah Finn is our international consultant and provides intakes by phone, to run you through general information as well as to answer your  questions.

We do not assign you to any GP.

You are entirely free to choose with which doctor you want to book an appointment with. We do ask you to return to the same GP in case of a follow-up appointment.
If you want to see the same doctor every time, that’s no problem. They do all work part-time.

Here you can see all of our GPs. All of our staff speaks English.

You can book an appointment here.

Due to the Corona crisis, it is only possible to make online appointments for the doctor to (video)call you. You can make an appointment via MijnGezondheid.net with your DigiD. Please do not come to the practice unless this was explicitly agreed upon with a member of staff.

At this point in time we have GPs, in-house psychologists and nurse practitioners. 
We may have specialist doctors in the future (i.e. a cardiologist).

For dental care, you have to register with a dentist practice. If you are pregnant, you should sign up for a midwife. 

Please cancel your appointment 24 hours in advance (weekdays only), so we have the time to schedule another patient in your place.

You can do this by e-mailing us at info@hapwijnhaven.nl on weekdays.

Unexpected crises or unexpected situations can happen, and we do understand this, but we may have to bill you a no-show fee if you do not cancel in a timely manner:

€ 15,00 (10-minute appointment)
€ 30,00 (20-minute appointment)

A repeat prescription is for medication that you have used recently.
You can request a repeat prescription via MijnGezondheid.net. If you do not see your medication in the list, you can send a message to the doctor.

You can also get your repeat prescription by calling our prescription line:

Call 010 – 411 12 07, press 2.
This line can be reached 24/7. Please clearly state your name and date of birth, as well as the name and dosage of the medication. Lastly, whether you’d like it to be delivered to your home or not.

As long as you are still insured (Dutch insurance), you will never pay anything at the practice. GP care is exempt from the deductible/co-pay (eigen risico).
Medicationlab tests or any other things outside of our practice will be subject to your deductible. They will bill your health insurer, who will then bill you.

If you have a private contracted insurance, such as InsureToStudy, we will directly bill them. They will then ask you to fill out a form and issue us the consultation fee.

If you are uninsured, you will pay casual patient fees before each consultation. These fees vary between €15,46 and €61,83 (in 2021).

If you are seeing consultation charges; it could be that we had contact through phone or e-mail. In certain cases, we can claim a consultation fee for this.

If it’s quarterly charges (first of January, April, July, October) then it’s the subscription fee. Even if you do not use our services, your insurance pays a fee for them. More details about this can be found here.

You may be used to going to the gynaecologist in your home country. In The Netherlands, this is done by your own GP. Every woman from the age of 30 gets a pap smear every 5 years, from the age of 50 there are breast cancer screenings as well.
Of course, if your gynaecological issues are out of the GP’s expertise, you will get a referral.

When it comes to pregnancy, you sign up for a midwife. She will follow your pregnancy from start to end, and will be your first point of contact. She can tell you when to go to the GP for certain supplements, medical issues or screenings.

For now, we only have GP care in this health centre. There will be more specialists in the future. By default, a GP practice is only a GP practice. For the dentist, physiotherapist, midwife, specialist doctors, you need to seek out their respective practices.

Your GP is not allowed to issue a medical certificate.

Please review this document for the reasons and how to proceed.

KNMG on medical certificates

We are very sorry to hear you had a negative experience with someone in our team. Please try to solve it first by talking to the doctor concerned. If it’s about other staff, please make an appointment with doctor V.T. Nguyen or doctor M. Siawash.

  1. Discuss your complaint with the doctor it concerns. If it’s about an assistant or nurse practitioner, you can discuss it with doctor V.T. Nguyen or doctor M. Siawash.
  2. If you wish to file an official complaint, please refer to the SKGE (Foundation Complaints & Disputes Primary care). 
    Their website is in Dutch unfortunately, so their contact information can be found here.

I AM LEAVING THE PRACTICE

Fill out the form here. Scroll down for the English version!

Useful links:

GPinfo.nl – trustworthy information in English about health and diseases, made by Dutch doctors
Thuisarts – the Dutch version (more topics available)
Zorgwijzer – comparing different Dutch health insurances.
Expat Centre – specialised one stop shop for expats in Rotterdam

For questions or feedback:

info@hapwijnhaven.nl for medical inquiries
admin@hapwijnhaven.nl for everything else